Effective date: 8 September 2026
Website: www.giraffe.money
Giraffe Money ("Giraffe Money", "we", "our" or "us") is committed to protecting your privacy and handling your personal information fairly, lawfully and securely.
When you make an enquiry or submit information through Giraffe Money, your enquiry will be passed to The Insolvency Guidance Group Limited, company number 11814670, or to one of its appropriately regulated partners so that your circumstances can be reviewed and you can be given information or advice about suitable debt solutions.
The Insolvency Guidance Group Limited is registered with the Information Commissioner's Office under registration number ZA774616. Its registered office is:
First Floor, East Wing
Sandfield House
Kings Close, Water Lane
Wilmslow
Cheshire
SK9 5AR
Depending on how you use the website or contact us, we may collect:
Please only provide personal information about another person if you have their permission to do so.
We may use your information to:
We process personal information only where we have a lawful basis. Depending on the circumstances, this may include your consent, taking steps at your request before entering into an agreement, compliance with a legal obligation, or our legitimate interests in operating, securing and improving our services. Where special-category information is processed, an additional lawful condition will also be relied upon.
You may withdraw consent at any time where processing is based on consent. This will not affect the lawfulness of processing carried out before consent was withdrawn.
We may share relevant personal information with:
We only share information that is reasonably necessary for the relevant purpose. Where a third-party provider receives your information, it may act as a separate data controller and should provide its own privacy information.
Some technology or service providers may process information outside the United Kingdom. Where this happens, appropriate safeguards will be used as required by UK data-protection law.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to meet legal, regulatory, accounting, complaints-handling and reporting requirements. Retention periods may vary according to the nature of the information and your relationship with us.
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.
Depending on the circumstances, you may have the right to:
These rights are subject to legal conditions and exemptions. To exercise a right relating to an enquiry handled by The Insolvency Guidance Group Limited, email compliance@theinsolvencyguidancegroup.co.uk. For a general Giraffe Money website enquiry, email hello@giraffe.money.
You may also complain to the Information Commissioner's Office through www.ico.org.uk, although we would appreciate the opportunity to address your concerns first.
Where required, we will ask for your consent before sending direct-marketing communications. You can opt out at any time by using the unsubscribe option in a message or by contacting us. Service messages relating to an active enquiry are not marketing communications.
Cookies are small files placed on your device when you visit a website. Giraffe Money may use:
Non-essential cookies should not be used without your consent. You can manage your choices through the website's cookie controls and can also block or delete cookies in your browser settings. Blocking some cookies may affect website functionality.
The website may contain links to websites operated by third parties. We are not responsible for their privacy practices or content. You should read the privacy information on any third-party website you visit.
This website and its services are intended for people aged 18 or over. We do not knowingly seek to collect information from children through the website.
We may update this policy from time to time. The latest version will be published on this page with a revised effective date.
These terms govern your use of www.giraffe.money. By using the website, you agree to these terms.
You must be at least 18 years old and must use the website only for lawful purposes. You must not attempt to interfere with its operation, security or availability or use it to submit false, misleading or unlawful information.
Content on the website is provided for general information and does not, by itself, constitute personal financial, legal or insolvency advice. A suitable solution can only be identified after your individual circumstances have been considered by an appropriately authorised or regulated adviser.
Submitting an enquiry does not guarantee that any particular debt solution is suitable, available or will be approved. Eligibility and outcomes depend on individual circumstances and, where applicable, creditor approval.
Enquiries and calls made through Giraffe Money will be passed to The Insolvency Guidance Group Limited or one of its appropriately regulated partners.
There is no charge for an initial review of your circumstances. Fees may apply if you choose to proceed with a debt solution. Where fees apply, the relevant provider will explain them before you proceed. Giraffe Money or the referring party may receive a fee for an introduction to a third-party provider.
Unless otherwise stated, the text, branding, graphics, design and other content on this website are owned by or licensed to Giraffe Money. You may view and print content for your own personal, non-commercial use. You must not reproduce, distribute or commercially exploit website content without prior written permission.
We aim to keep the website available and its content accurate, but we do not guarantee that it will always be uninterrupted, error-free, complete or up to date. We may update, suspend or withdraw any part of the website without notice.
Nothing in these terms excludes or limits liability where it would be unlawful to do so. Subject to that, we are not responsible for loss or damage arising solely from reliance on general website content, inability to access the website, or use of a third-party website linked from it.
We are not responsible for the content, availability or practices of third-party websites or service providers. Any separate service you enter into with a regulated provider will be governed by that provider's own terms.
We may amend these terms periodically. The current version will be published on this page. Continued use of the website after an update means that the updated terms apply to your subsequent use.
These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights you may have as a consumer elsewhere in the United Kingdom.
For general website enquiries:
Giraffe Money
Email: hello@giraffe.money
Website: www.giraffe.money
For privacy or data-protection enquiries handled by The Insolvency Guidance Group Limited:
The Insolvency Guidance Group Limited
Company number: 11814670
ICO registration number: ZA774616
Email: compliance@theinsolvencyguidancegroup.co.uk
Telephone: 0330 043 9047
Registered office: First Floor, East Wing, Sandfield House, Kings Close, Water Lane, Wilmslow, Cheshire, SK9 5AR
Calls and enquiries made through Giraffe Money will be placed into The Insolvency Guidance Group Limited, company number 11814670, or one of its appropriately regulated partners.
The Insolvency Guidance Group Limited is an insolvency practice. It provides information on available debt solutions so that customers can make an informed decision and provides advice in reasonable contemplation of an insolvency appointment where appropriate. Sharon Whitley is authorised in the United Kingdom to act as an Insolvency Practitioner by the Insolvency Practitioners Association (IPA).
Where an IVA is approved, The Insolvency Guidance Group Limited will seek to administer the IVA where resources permit. If it is unable to administer the IVA, or if a customer does not meet its acceptance criteria, the customer may be referred to an appropriate alternative provider.
Fees may be charged by a debt-solution provider. Where this is the case, the provider will explain all applicable fees before the customer proceeds. Third-party providers used may be regulated or authorised by the Financial Conduct Authority (FCA), the Insolvency Practitioners Association (IPA), the Institute of Chartered Accountants in England and Wales (ICAEW), or another appropriate professional or regulatory body.
The Insolvency Guidance Group Limited's IVA services apply to residents of England and Wales. Where another solution or service is more appropriate, the customer may be directed to an appropriately regulated provider or a free debt-advice service.
© 2026 Giraffe Money. All rights reserved.